What we are getting up to here at the Shorke offices

Privacy Policy

Updated 17/09/18

Who we are

This privacy policy describes how Shorke Ltd collects and uses the personal information you provide on our website: www.shorke.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

The use of information collected through our Service shall be limited to the purpose of providing the Service for which the Client has engaged Shorke.

In certain situations, Shorke may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

What personal data we collect and why we collect it

Emails and Web Forms

We collect information from users of our site and client portal such as name, email, company information, and phone number when you contact us. Personal information that you provide by email or web forms will be used only for such purposes as are described at the point of collection (for example on a web form), such as to send information to you or respond to your questions or comments. If you provide contact information, Shorke staff or its contractors may contact you to clarify your comment or question, or to learn about your level of interest in, or satisfaction with our services. We do not share or sell any personal information to third parties except as described in this privacy policy.


If you register for a Shorke event, we request certain personal information from you on our order form. You must provide contact information (such as name, email, and company information) and, for chargeable events, financial information (such as credit card number and expiration date). We use this information for billing purposes for event registration or to contact you if we have difficulty processing your order.


Our client contracts include client permission to post testimonials, both written and video, on our website. Permission to display client reference information (name, company, phone number) is obtained from our clients prior to displaying them on our site. If you wish to update or delete your testimonial, you can contact us at marketing@shorke.com.


Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at marketing@shorke.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


Occasionally we may provide you the opportunity to participate in surveys on our site. If you participate we will request certain personal information from you. Participation in these surveys is entirely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and email address). We use this information to improve our Shorke services and product offerings.


If you choose to use the social media or +Share links available at the bottom of most site pages, you will be invoking the AddThis tool which is a third party product enabling you to easily send our website links to other sites or to email a page link to a friend. All personal information (such as name and email address) you enter here is covered by the AddThis privacy policy, available at http://www.addthis.com/privacy.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Information Collected And Stored Automatically

If you do nothing during your visit but browse through our website, read pages, or download information, we will gather and store certain information about your visit automatically using cookies and log files. We use this information to help make our site more useful to visitors, to learn about the number of visitors to our site, and the types of technology they use.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyse trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base. We do not link this automatically collected data to personal information.

Cookies and Other Tracking Technologies

Shorke and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

We partner with third parties to either display advertising on our website or to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out here, or if located in the European Union, here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

In addition, if you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Service Providers

We use other third parties such as a credit card processor to bill you for goods and services. For instance, when you register for an event we will share your credit card information with our payment processor as necessary for the third party to provide that service. These third parties are prohibited from using your personal information for promotional purposes.

Visitor comments may be checked through an automated spam detection service.

Communications From Shorke

Customer Service

Based upon the personal information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your enquiries, to provide the services you request or in which you express interest, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Opt-out of Special Offers and Updates

We will occasionally send you information on products, services, and promotions. Out of respect for your privacy, we present the option not to receive these types of communications. If you no longer wish to receive our promotional email communications, you may opt-out of receiving them by following the unsubscribe instructions included in each newsletter, by emailing us at info@shorke.com, or calling us at +44 (0) 800 774 7306.

Updating Personal Information

Upon request Shorke will provide you with information about whether we hold any of your personal information. To request this information, please contact us by phone or email at the contact information listed at the end of this policy. We will respond to these requests within a reasonable time frame.

If your personal information changes, or if you no longer desire our service, you may correct, update, or delete your information by contacting us by telephone or email at the contact information listed at the end of this policy. We will respond to your request within 30 days.

Shorke collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal information it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

Shorke has no direct relationship with the individuals whose personal information it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Shorke’ Client (the data controller). If requested to remove data we will respond within a reasonable time frame.

Links To Other Sites

Our policy discloses the privacy practices for the Shorke website. However, we do provide links to other websites. When you leave www.shorke.com you will go to sites outside of our control. These external sites may send their own cookies to users, collect data, or solicit personal information. The privacy policies and procedures described here for Shorke do not apply to any external links. We encourage you to read the privacy policies of any site you link to from ours, especially if you share any personal information. Be informed. You are the person best qualified to protect your own privacy.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@shorke.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Legal Disclaimer

We reserve the right to disclose your personal information, as well as personal information we process on behalf of our Clients for as long as needed to provide services to our Client, as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.


The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at info@shorke.com.

Changes In This Privacy Policy

If we decide to change our privacy practices, we will post those changes to this privacy policy, the home page, and other places we deem appropriate, to inform you of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we change how we use your personal information we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

Contact Us

Feel free to contact us regarding this privacy policy at info@shorke.com, or by telephone at +44 (0) 800 774 7306.

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
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